Understanding CM-1
Is CM-1 right for my conflict situation?
Conflict Management for One is designed for a person who wants to understand and manage a conflict, even when nobody else is ready or able to participate.
What is CM-1?
CM-1 is a focused, one-to-one session with a trained conflict management practitioner. A typical session runs for approximately 90 minutes and is guided by the issues you want to address.
The practitioner uses dispute resolution skills, including reflection, reframing, focused questions and reality testing, to help you understand what is happening and consider your options.
When might CM-1 help?
The other person refuses mediation
You want to make progress but cannot rely on another person agreeing to participate.
You are unsure about mediation
You want to understand whether mediation or another process may suit the situation.
Mediation is approaching
You want to clarify your priorities, communication and questions before participating.
Mediation did not resolve everything
You need to review what happened and consider what you can do next.
You feel stuck in the conflict
You are repeating the same thoughts or conversations without finding a useful direction.
You need a focused conversation
You want to consider the conflict with a professional who is not directly involved.
What happens during a session?
The session follows your priorities rather than a fixed negotiation agenda. You may explore:
- What is happening and how the conflict is affecting you.
- The outcomes, values or concerns that matter most.
- Assumptions that may be limiting your choices.
- Communication options and possible consequences.
- Whether mediation, professional advice or another process may help.
- Actions you can take even if the other person does not change.
How is CM-1 different from mediation?
Mediation involves two or more participants and focuses on discussion and possible agreement between them. CM-1 works with one person and focuses on clarity, choices and conflict management.
The CM-1 practitioner does not negotiate with the other person and should not later act as the mediator in the same matter. This protects the impartiality required for mediation.
What CM-1 cannot do
CM-1 cannot force another person to communicate, participate in mediation or agree to a proposal. The practitioner does not make a binding decision or determine who is right.
CM-1 is not legal advice, counselling, therapy or an emergency service. The practitioner may help you identify when another professional service could be appropriate.
When another service may be needed
Seek specialist support if the conflict involves immediate safety concerns, family violence, urgent legal time limits, serious mental health concerns or another issue requiring professional assessment.
You may use CM-1 alongside independent legal, financial, therapeutic, workplace or other professional support, provided the different roles remain clear.
What can you expect to leave with?
The aim is not to solve every issue in one conversation. The aim is to help you understand your options and find a way forward.
You may leave with clearer priorities, questions to ask an adviser, communication strategies, options to investigate or a decision about your next step.
Would you like to discuss your conflict?
Book a private 90-minute CM-1 session or contact the team before booking.
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