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Privacy Policy

ConflictManagement.au is operated by Mediation Institute Pty Ltd. We respect your privacy and are committed to protecting personal information in accordance with the Privacy Act 1988 and the Australian Privacy Principles.

Last updated: 13 November 2026

1. Who operates this website

ConflictManagement.au is operated by:

Mediation Institute Pty Ltd
ABN 43 166 175 962
PO Box 16
Loch Sport, Victoria 3851
Australia

Mediation Institute provides dispute resolution training, membership services and conflict management services, including Conflict Management for One.

2. Information we may collect

The personal information we collect depends on how you use the website and our services. It may include:

• Your name.
• Email address and telephone number.
• Your reason for contacting us.
• Information included in an enquiry.
• Information required to arrange a CM-1 session.
• Billing and transaction information.
• Information about CM-1 practitioner training.
• Information provided when applying to join the practitioner team.
• Correspondence between you and Mediation Institute.
• Technical information about your use of the website.

Sensitive information

Information about a conflict may include sensitive information relating to health, family circumstances, employment, cultural background, beliefs, criminal allegations or other personal matters.

Please only provide sensitive information when it is reasonably necessary for us to respond to your enquiry or provide the requested service.

Do not include detailed confidential or sensitive information in the initial contact form.

3. How we collect information

We may collect information when you:

• Submit the Conflict Management contact form.
• Book or purchase a CM-1 session.
• Contact us by email, telephone or through the website.
• Ask about CM-1 training.
• Apply to join the CM-1 practitioner team.
• Participate in a CM-1 service.
• Browse or use the website.

We generally collect information directly from you. We may also receive information from Mediation Institute, a CM-1 practitioner, a referral source, a payment provider or another person where you have consented or where collection is permitted by law.

4. How we use information

We may use personal information to:

• Respond to enquiries.
• Provide information about CM-1 services and training.
• Arrange and deliver CM-1 sessions.
• Select an appropriate CM-1 practitioner.
• Process bookings, payments and refunds.
• Communicate about a booking or service.
• Manage practitioner training and practitioner applications.
• Maintain appropriate service and business records.
• Operate, protect and improve the website.
• Meet legal, regulatory, insurance and professional obligations.
• Respond to complaints, disputes or safety concerns.

5. Contact form enquiries

The Conflict Management contact form is provided through Zoho Forms.

The form may collect your name, email address, optional telephone number, enquiry type, message and privacy consent.

Information submitted through the form is used to respond to your enquiry and provide information about relevant CM-1 services, training or practitioner opportunities.

Submitting an enquiry does not automatically subscribe you to general marketing communications.

6. Bookings and payments

ConflictManagement.au uses WooCommerce to administer purchases and bookings.

We may collect information needed to process your transaction, issue records, communicate with you and arrange the purchased service.

Payments may be processed by an external payment provider under its own privacy and security arrangements. Mediation Institute does not ordinarily receive or retain complete payment card details when payment is processed externally.

7. CM-1 practitioners

When you book a CM-1 session, relevant information may be provided to the practitioner selected to deliver the service.

We limit the information provided to what is reasonably necessary to arrange and deliver the session.

Information will not be shared with the other person involved in your conflict unless you consent or disclosure is permitted or required by law.

8. When information may be shared

Personal information may be shared where reasonably necessary to provide a requested service, where you have provided consent or where disclosure is permitted or required by law.

Recipients may include:

• Mediation Institute employees and authorised contractors.
• The CM-1 practitioner providing your service.
• Website, forms, email, cloud storage and technical service providers.
• Payment and accounting service providers.
• Professional advisers, insurers or complaint handlers.
• Regulators, courts, government agencies or law enforcement where required or authorised by law.

We do not sell, rent or trade personal information.

9. Third-party service providers

Mediation Institute uses third-party providers to support website hosting, online forms, communications, payment processing, cloud storage and business operations.

We take reasonable steps to use service providers that maintain appropriate privacy, confidentiality and security protections.

10. Overseas processing

Some third-party providers may store or process personal information outside Australia.

Where personal information is disclosed to an overseas service provider, Mediation Institute takes reasonable steps to ensure the information is handled consistently with Australian privacy requirements or that appropriate safeguards are in place.

11. Cookies and website analytics

The website may use cookies, analytics tools and similar technologies to operate website functions, understand website use and improve the visitor experience.

Information collected may include:

• IP address.
• Browser and device type.
• Pages visited.
• Time spent on the website.
• Referring website.
• General geographic location.

You can control cookies through your browser settings. Disabling cookies may affect shopping cart, booking or other website functions.

12. Marketing communications

If you separately subscribe to receive updates, Mediation Institute may send information about CM-1 services, training, events and related activities.

You may unsubscribe at any time using the unsubscribe link in the communication or by contacting Mediation Institute.

Unsubscribing from marketing does not prevent us from sending information needed to administer a booking, payment, enquiry or service.

13. Storage and security

Mediation Institute takes reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.

Personal information may be stored in electronic systems, cloud-based platforms and secure physical records. Access is restricted to authorised personnel and service providers who require access to perform their duties.

No method of online transmission or storage can be guaranteed to be completely secure. Please avoid sending unnecessary sensitive or confidential information through the initial contact form.

14. Retention of information

Personal information is retained for as long as reasonably necessary to respond to enquiries, provide services, administer transactions and meet legal, insurance, professional and business record requirements.

When information is no longer required, reasonable steps are taken to delete, destroy or de-identify it, subject to applicable record-keeping obligations.

15. Access and correction

You may request access to personal information Mediation Institute holds about you or ask for inaccurate, incomplete or out-of-date information to be corrected.

Mediation Institute may ask you to verify your identity before responding. Access may be limited where an exception applies under Australian privacy law.

16. Privacy complaints

If you believe your personal information has not been handled appropriately, contact Mediation Institute using the details below.

Mediation Institute will acknowledge the complaint and seek to resolve it within a reasonable period.

If you are not satisfied with the response, you may contact the Office of the Australian Information Commissioner .

OAIC telephone: 1300 363 992

17. Changes to this policy

This policy may be updated when services, technology providers, legal obligations or information-handling practices change.

The current version will be published on this page with the date it was last updated.